If you’re unsatisfied with an order, you may be able to return or exchange your order depending on the retailer's return policy.
We recommend first reaching out to the retailer via the chat function to outline your request. This icon is located on the top right hand side of the app on the retailer profile page.
State your reason for returning:
- Does not fit
- Change of mind
Depending on the retailer's return policy, they may offer an exchange only. This does affect your statutory rights.
Ask the retailer for the best address to post it back. If the item(s) is faulty, the cost of shipping is the retailer's responsibility. Otherwise, the return shipping cost is the customer's responsibility. In order to guarantee an item is not lost in transit, we would recommend sending the item via tracked postage.
Once the item is received by the retailer, they must issue a refund immediately. The retailer must inform the customer if there is a delay or issue in issuing the refund.
If the retailer is not responding to your request please send your details to our customer support email address. Please find your contact email here.