Bezzu Marketplace provides a platform for transactions to take place between the consumer and the retailer. In this instance, we would advise the consumer to contact the retailer directly for any queries or concerns about an order or service provided by that specific retailer.
If there is no resolution between a consumer and retailer, we will endeavour to facilitate mediation and help resolve the issue. If we cannot assist, we will offer guidance and point you in the right direction to seek further external assistance.
If you wish to make a complaint against our service, please forward all the relevant details to the customer support email address in your local region here. We will respond to you within 48 hours. Please note this may take longer during holiday periods.